Refund policy
Rivule Return, Exchange & Refund Policy
At Rivule, we want your shopping experience to be simple and transparent. Since our store offers both ready-stock products and made-to-order/Print-on-Demand products, return and exchange eligibility may vary by product.
Please review the applicable product information before placing your order.
1. 7-Day Request Window
All eligible return, exchange, damaged, defective or incorrect-product requests must be raised within 7 days from the date of delivery.
Requests should be submitted through the Contact Us page on our website with your order details and reason for the request.
Requests received after the 7-day period may not be accepted.
2. Regular Ready-Stock Apparel
Eligible ready-stock products such as dresses, daywear, nightwear and other regular apparel may be exchanged or returned for Rivule store credit within 7 days of delivery.
For requests due to size, fit, colour preference or change of mind:
- The product must meet the return conditions specified below.
- Exchange is subject to availability of the requested product/size.
- Alternatively, eligible products may be returned for Rivule store credit.
- Cash refunds are not provided for size, fit, preference or change-of-mind returns.
- A ₹49 return/exchange handling fee applies.
- Rivule will arrange reverse pickup wherever reverse-pickup service is available.
If reverse pickup is unavailable at the delivery location, our team will provide alternative return instructions.
3. Return & Exchange Conditions
To qualify for an exchange or store credit, the returned product must be:
- Unused and unworn other than reasonable trial for fit, where applicable.
- Unwashed.
- Returned with original tags intact.
- Returned with original packaging, wherever applicable.
- Free from stains, perfume, deodorant, makeup, damage or other signs of use.
- Properly and securely packed for return transportation.
All returned products are subject to a quality inspection after they reach Rivule.
Exchange or store credit will be processed only after the product successfully passes this inspection.
Rivule reserves the right to decline a return or exchange where the returned product does not satisfy these conditions or has been damaged due to inadequate return packaging.
4. Hygiene-Sensitive Products
Only products specifically identified as non-returnable/hygiene-sensitive on their product page will be subject to hygiene-related return restrictions.
Such products cannot be returned or exchanged for change of mind, size or fit after delivery, except where the product is received damaged, defective or incorrect.
This restriction will not automatically apply to every babydoll, nightwear or sleepwear product. Eligibility will be specified on the individual product page.
Customers should therefore check the return eligibility displayed on the relevant product page before purchasing.
5. Print-on-Demand / Made-to-Order Products
Products identified on their product page as Print-on-Demand or Made-to-Order are produced specifically against customer orders.
These products are therefore not eligible for return, exchange or store credit solely due to:
- Change of mind
- Size or fit preference
- Colour preference
- Customer ordering the incorrect size
- Other personal preference
Customers are advised to review the applicable size chart carefully before ordering a made-to-order product.
If a POD/made-to-order product is received damaged, defective or incorrect, please contact Rivule within 7 days of delivery.
6. Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective or different from what you ordered, please contact us through the Contact Us page within 7 days of delivery.
Please provide:
- Your order number.
- A brief description of the issue.
- Clear photographs showing the issue.
- Photographs of the packaging where relevant.
We will review the claim and, once accepted, provide an appropriate replacement, refund or other suitable resolution, depending on the circumstances.
The ₹49 handling fee will not apply to accepted claims for damaged, defective or incorrect products attributable to Rivule or its fulfilment process.
7. ₹49 Return/Exchange Handling Fee
For eligible customer-initiated returns or exchanges due to size, fit, preference or change of mind, a ₹49 handling fee will apply.
Where the customer chooses store credit, the applicable ₹49 fee may be deducted from the store-credit amount.
Where an exchange is requested, payment of the applicable handling fee may be required before the replacement is processed.
The ₹49 charge is a handling fee and should not be interpreted as the actual cost of reverse shipping.
8. Store Credit
Where a product is eligible for return, customers may receive Rivule store credit instead of a cash refund.
Store credit will normally be issued after:
Return received → Quality check completed → Return approved → Store credit issued
Store credit:
- Can be used toward eligible future purchases from Rivule.
- Cannot be exchanged or redeemed for cash.
- Will be based on the eligible return value after applicable deductions.
9. Exchanges
All exchanges are subject to availability.
If the requested size/product is unavailable after the original item has been returned and approved, the customer may choose another eligible available product or receive Rivule store credit in accordance with this policy.
10. Order Cancellations
An order may be cancelled only if it has not entered processing, production or dispatch.
For ready-stock products, please contact us as soon as possible if you wish to request cancellation.
POD/made-to-order products generally cannot be cancelled once production has commenced.
Where cancellation is accepted and payment has already been received, the applicable refund will be processed to the original payment method.
11. Refunds
Cash refunds are generally not provided for change-of-mind, size, fit or preference-related returns.
A refund to the original payment method may be provided where applicable, including:
- An accepted damaged or defective-product claim.
- An incorrect product supplied by Rivule where replacement is not appropriate.
- An eligible order cancellation.
- An item that Rivule is unable to fulfil.
- Other circumstances where Rivule determines that a monetary refund is appropriate.
Once a refund has been processed by Rivule, the time required for it to appear in the customer's account will depend on the customer's bank or payment provider.
12. Mixed Orders & Separate Shipments
Rivule products may be fulfilled from different locations.
For example, an order may contain both a made-to-order/POD T-shirt and a ready-stock nightwear product.
As a result, products within the same order may arrive in separate packages and at different times.
Receiving one part of an order does not mean that the remaining products have been cancelled.
Return and exchange eligibility will be determined separately for each product according to its applicable product category.
13. How to Raise a Request
To request a return, exchange or report an issue:
Visit the Contact Us page on rivule.in and submit your order details, reason for the request and any required photographs.
Please do not send a product back without receiving return instructions from Rivule first.